Visitor Experience Assistant

We’re looking for a customer service superstar to come and join our front of house team. The VE team looks after all customer facing areas of the Charles Dickens Museum, from selling admission tickets, assisting with stock control, serving in our tearoom and helping facilitate museum special events.

In this varied front-of-house role, you will welcome visitors, help tell Dickens’s story, sell tickets and merchandise, serve refreshments, respond to enquiries, support visitors with access needs, and assist with events. Shifts include weekends, weekdays and occasional Bank Holidays and evenings. You’ll be part of a supportive environment, helping to bring the best experience to all of our visitors.

Responsibilities

• Deliver a warm, welcoming, and engaging experience for all visitors, providing information and support throughout their visit.
• Sell tickets, retail products, memberships, and donations, helping to maximise income while providing excellent customer service.
• Prepare and serve refreshments in the Tearoom, maintaining high standards of hospitality, cleanliness, and food hygiene.
• Support Museum operations, including stock management, online orders, visitor safety, and the upkeep of public spaces.
• Assist with events and other Museum activities, working flexibly as part of a small and collaborative team.

Job Requirements

• Excellent customer service skills and strong experience, with a friendly and outgoing manner.
• Genuine and effective team player, with excellent interpersonal and communication skills and the ability to work with a wide range of people.
• Excellent attention to detail.
• Prior experience working within a customer service environment preferably in a retail/sales or hospitality sector.
• Sense of responsibility and dependability.
• Ability to be flexible and learn new skills as required.
• We value diversity and welcome candidates who can contribute greater diversity of representation and thinking, including Black, Asian, and ethnically diverse people, LGBTQIA+ people, people with disabilities and those with experience of socio-economic disadvantage.

How to Apply

Further information and the recruitment pack are available on the Museum vacancies page: https://dickensmuseum.com/pages/vacancies-at-the-dickens-museum

If you are interested in joining our team, please download the full recruitment pack from the Charles Dickens Museum website, complete the application form, and email it together with your CV to jobs@dickensmuseum.com by 12 noon on Friday 11 September 2026.

We welcome applications from everyone who is eligible to work in the UK. Due to the high volume of applications we receive, we regret that we are only able to contact candidates selected for interview.